We’re excited to spotlight two helpful Zenoti features that make it easier to collect and manage guest payment information! 📲💙 · While both features allow you to send a link to a guest, they serve two very different purposes. 👇 · 💳 CREDIT CARD LINKS · What is it? · Credit Card Links are a new feature in Zenoti that allows us to send a secure text link to a patient via HyperConnect. The patient uses the link to securely add their credit card to their Zenoti profile. · ⚠️ Important: A Secure Credit Card Link is NOT a payment link. It is used specifically to add the patient's card to their profile for future use. · ✨A few things to know: · The link is sent securely via text through HyperConnect. · Once completed, the patient's card is added to their Zenoti profile. · The option to send a credit card link will NOT appear for guests that already have a card on file! · 🆕NEW FEATURE: Card on File Icon ✨ · The Card on File icon is now visible on the guest profile in both Zenoti and HyperConnect! · There are slight differences in how the icon appears between the two platforms. · 🎥 Video of: the Appointment Book View and HyperConnect View on Slack Post · ⚠️Important: Please ensure you notify guests prior to sending the secure credit card link! · 💬Text Guests Receive: · "Hi [GuestName], this is Brand Name. Please add your payment details here: [CardLink]. Your card will be securely saved to your guest profile. Your information is encrypted and protected. Thank you!" · 💰 PAYMENT LINKS · What is it? · Payment Links allow you to send a direct link to a guest to pay an invoice or deposit. · Payment Links can be sent from several different places within Zenoti, including: · 📅 Appointment Book · 💻 Point of Sale (POS) · 📱 Zenoti Mobile App · 🎥Video of: How to send a payment link Appointment Book View and POS View on Slack Post · 💡 QUICK REMINDER: WHAT'S THE DIFFERENCE? · 💳 Credit Card Link → Securely adds a card to the patient's Zenoti profile · 💰 Payment Link → Allows the guest to pay an invoice or deposit. · Both features can help streamline the guest experience and make payment-related processes easier for our teams! ✨ · Happy linking!✨

Hi team! 👋We’re making a few small updates to our appointment communication text verbiage. The cadence will not change! The main updates are the addition of the Alle Flash savings offer to the first appointment reminder and adding a auto response text message if a guest confirms their appointment. · FIRST APPOINTMENT REMINDER: (Sent 72hrs before appt) · Hi [FirstName], we look forward to seeing you at [CustomMacro1] on [AppDate] at [StartTime]. Address: [CenterAddress]. · [ServiceNameVideoLinkList] · Please complete your forms before your visit: [GuestDataLink] [FirstServiceFormLink] · Reply [ConfirmText] to confirm. Cancellation Policy: [CustomMacro6] · Check for an Alle Flash savings offer: [CustomMacro2] · Questions? Call [CenterPhone] or reply here. See you soon! · If the appointment is booked less than 72hrs from today, the first reminder will go out 90 minutes prior to the appointment · SECOND APPOINTMENT REMINDER: (Sent 24hrs before appt) · Hi [FirstName], we look forward to seeing you at [CustomMacro1] on [AppDate] at [StartTime]. Address: [CenterAddress]. · If you have outstanding forms, please arrive early. · Reply [ConfirmText] to confirm. · Cancellation Policy: [CustomMacro6] · Check for an Alle Flash savings offer: [CustomMacro2] · Questions? Call [CenterPhone] or reply here. See you soon! · ✨The confirmation flow will remain the same: if a guest confirms their appointment through the confirmation message or first appointment reminder, they will not receive the second appointment reminder.✨ · 📣 ADDITIONAL UPDATE: Confirmation Response in HyperConnect: · As an additional update, we will also be adding an automated HyperConnect response when a guest confirms their appointment: · AUTO-CONFIRMATION RESPONSE: · "Thank you for confirming! 😊 You’re all set, and we look forward to seeing you soon! · Questions before your appointment? Just reply to this text or call us at this number. A member of our team will be happy to help during business hours." · Thank you!

<!channel> · _Update: posting in #amp-it-help now creates an IT ticket automatically_ · Good morning — · As of last night, every new message in <#C057K6Q2UQM> creates an IT ticket the moment you send it. You don't need to do anything differently to make that happen. Post your issue the way you always have, and it arrives with an owner and an SLA timer on it. · We made this change because requests were coming in as ordinary Slack messages, getting solved in the thread, and leaving no record behind. Anything still open was hard to see, and anything already handled was impossible to report on. That's fixed at the source now. · _What we need from you: use the reply function._ · Only new top-level messages create tickets. Replies inside a thread don't — they attach to the existing ticket as comments, so the whole conversation stays on one record. · Something new to report → post a new message · Adding detail, screenshots, or an update on your own issue → reply in your thread · Seeing the same problem at your practice → reply in that thread and tell us your location · That last one matters most. If five practices post separately about the same phone outage, we open five tickets and five people chase the same problem. If those five reply in one thread, it's one ticket with one owner, and we can see immediately how widespread it is. · Nothing changes about `/helpdesk` or emailing helpdesk@weramp.com. Both still create tickets, and either is the better choice for anything you'd rather not post in a channel. · Questions, reach out to us in <#C057K6Q2UQM>. Sent using

Good Morning! · Every message, question, and request that comes into IT matters to us, and we want to make sure none of them slip through. Right now, a lot of requests come in as regular Slack messages in <#C057K6Q2UQM> or directly to one of us, which makes them easy to miss and hard to track once someone starts working on them. To fix that, we're asking everyone to use one of two paths when you need IT's help, so every request becomes a real ticket with an owner from the moment you send it. · Here's how: · 1. Type `/helpdesk` in Slack, followed by what's going on, from anywhere in Slack. This creates your ticket instantly. · 2. Email helpdesk@weramp.com. This also creates a ticket automatically and routes it to the right person. · If you post in <#C057K6Q2UQM> out of habit, that's fine. Someone on the team will still catch it and turn it into a ticket for you. But using `/helpdesk` or email is the best way to make sure your request actually gets in and gets tracked, so we'd love for that to become the habit. · Questions about this, reach out to us <#C057K6Q2UQM>!

Have guests scheduled for a Virtual Appointment? Zenoti makes it easy to send and access the Zoom link! · Guest Reminder · Guests will receive their Zoom link in both Text &amp; Email for: · Appointment Confirmation · First Appointment Reminder · How to send a reminder with the Virtual Appointment link · _This is done from the Appointment Book_ · Click Link: · How to Send a Text Reminder with Virtual Appointment Link · How Provider Accesses Link (From iPad) · _Providers can access the Virtual Appointment directly from their iPad._ · Click Link: · Provider - How to Access Virtual Appointment from iPad · How Guests Access the Virtual Appointment · _Guests can access their Virtual Appointment using the Zoom link sent to them via text or email._ · (see attached document for more info) · IMPORTANT: Do not record Zoom videos on any personal device as this goes against HIPPA compliance!

Every AMP tool now has a nine-dot button in the top-right corner (we call it the waffle). Click it and you get a menu of all our apps, so you can jump between tools with one click instead of hunting for bookmarks or links in old messages. · It works the same way in all of these today: · Practice Manager Portal · Performance Tracker · Practice Leaderboard · Marketing Hub · Concierge Hub · Membership Calculator · Orders (AMPly) · What this means for you: · Nothing to set up. Your same login and access apply — the waffle just gets you there faster. · The app you're in shows a gold Current ring, so you always know where you are. · Devices and Promotions appear as Coming Soon. Those buttons will go live when the tools do. · If you don't see the button yet, refresh the page (Cmd+Shift+R on Mac, Ctrl+Shift+R on Windows). · Something look off or missing? Post it in this channel and we'll take a look.

🎉 AMPly goes live for Order Review & Transfer Review — this Friday · Starting Friday, weekly injectable ordering and inter-center transfers run through AMPly. Quick rundown: · Where: order.ampintelligence.ai — your normal AMP login (same as the intranet). · 1) Order Review — Orders → Order Review · Each cycle you'll see your center's proposed injectable order, already calculated from your real usage. Review the quantities, bump anything you know is coming (event, training, promo), and approve. Anything untouched auto-confirms at the Monday 1 pm CT deadline — so nothing gets blocked if you're slammed, but a 2-minute look keeps it accurate. · 2) Transfer Review — Operations → Transfers · When another center needs product you're holding, you'll get a transfer request. The sending center accepts or declines — you're the one who knows whether you can spare it. Accept to send it on its way; decline with a quick reason if you can't. · ⚠️ Before Friday — make sure your injectable on-hand counts in Zenoti are accurate. AMPly builds every proposed order off your Zenoti on-hand, so a wrong count = a wrong order. Please reconcile your injectables (Botox, Dysport, fillers) in Zenoti before Friday, and clear any negative counts — a negative drops that item from your order entirely. · 🎥 Walkthrough: see the attached Loom — a short end-to-end walkthrough of both screens. · Questions any time, drop them here. 💜

We are deactivating itsupport@weramp.com. · The appropriate distribution list to use is helpdesk@weramp.com.

AMP is transitioning from Paycom to Rippling for all HR, payroll, and time tracking. Watch for your onboarding invite in your email (check spam). Complete your profile setup when it arrives — the July 5 pay period is the first tracked in Rippling. First paycheck via Rippling: July 24. Same pay, same direct deposit, new platform. Ensure to log in today!

Effective immediately: all online cancellations processed through Zenoti must be reviewed before the appointment slot is released. Do not allow same-day rebooking of cancelled appointments without PM approval. This protects conversion metrics and reduces last-minute no-show abuse. Full SOP available in the Operations tab.

All clinical incidents must be logged in the incident reporting system within 24 hours of occurrence. This includes adverse reactions, equipment failures, and near-misses. Contact your Practice Manager or email compliance@weramp.com with questions. Proper documentation protects you and the practice.