Standards, protocols, and clinical excellence.

**Exciting News — REVA Rewards is HERE!** REVA is Revance’s new rewards program, and there’s a big benefit for your practice: when patients redeem their rewards, your practice receives that same dollar amount as a credit toward your next order! Think of it like this: A patient redeems $50 off their SkinPen treatment → your practice receives a $50 credit on your account! PM's: -You’ll receive an email invitation to register for your REVA account. -Add your team members — PCCs, providers, and anyone who will help patients redeem their credits. -That’s it! Once set up, patients at your practice can start earning and redeeming rewards, and your practice receives the same amount as a credit. **What Patients Can Earn Rewards On:** - Revance products - SkinPen - DAXXIFY **QR Codes Coming Soon** In about 10 days, acrylic REVA QR code displays will be delivered to your practice so patients can easily scan and sign up. **How to Redeem Your Practice Credits** The next time you’re checking out, you’ll see an option to “Redeem” your REVA rewards. Simply apply your available credits toward your order! Important: Credits will become available the following business day after a patient redeems their rewards. Also, as of now, credits redeemed at a specific practice can only be used toward orders for that same practice. **One Last Reminder** If you do not receive your REVA registration email by Thursday, September 3rd, please let me know so I can have it resent

**Guardian GFEs now cover most of AMP's services, so in most cases, patients only need one GFE per year. ** **One patient = One GFE = Good for one year!** Q: Can my patient be cleared for multiple treatments at once? A: Yes! Guardian GFEs are comprehensive. At the bottom of the clearance, you'll see a checklist of all treatments the patient has been approved for. Q: My patient's desired treatment isn't listed on their clearance. What should I do? A: When submitting the initial request, include that specific treatment in the treatment field. Guardian will clear that treatment along with the other eligible treatments. Q: My patient has been in the Guardian waiting room for a long time. What should I do? A: 1. Make sure your patient stays on the Guardian waiting room screen. If they minimize or navigate away, they'll be placed back at the end of the queue. 2. If they've been waiting more than 10 minutes, send a DocTalk message with the subject line: URGENT GFE CLEARANCE NEEDED Include the patient's name and cell phone number. A Guardian provider will contact them shortly. Q: My patient gets an error message when trying to enter the waiting room. A: Have them try one more time in case it was a temporary glitch. If the error happens again, send a DocTalk message with the subject line: URGENT GFE CLEARANCE NEEDED Include the patient's name and cell phone number, and a Guardian provider will reach out. Please let you patient know that the Guardian team will call their cell phone, so they will need to answer! Q: My patient was cleared recently but now wants a different treatment. Do they need another GFE? A: Not always. Message DocTalk and let them know the patient was recently cleared and is requesting an additional treatment. The provider may be able to clear them without another GFE. If a new GFE is needed, they'll let you know. Q: Where do I find the GFE questionnaire/video link? A: Use your clinic's Custom Telemed Link, located under Telemed Services in the left-hand toolbar. Q: I'm having trouble logging into Guardian. A: Contact Guardian Support at 877-340-1697. Q: My account is still linked to my old Ideal email. How do I update it? A: * RNs, NPs & PAs: Call Guardian Support (877-340-1697) to update your email without needing to re-enter your license information. * Practice Managers & PCCs: Message Kate Henegan on Slack to have your email updated. Q: My patient is already in the Guardian system, but their account isn't showing up. A: Verify that the patient is using the same email address they previously registered with and that they're entering their full legal first name (no nicknames). For example, if their name is Jessica, they should enter Jessica, not Jess. Q: Can my patient complete their Guardian clearance before their appointment? A: Yes! Patients can complete their Guardian clearance ahead of time. Work with your Practice Manager to determine the workflow that best fits your clinic.

Please visit the AMP Academy → SOP/Protocol Section to review the complete Adverse Events SOP and related protocols. **Provider Policy** When an adverse event occurs, providers must follow these steps: 1. Identify the adverse event. 2. Contact the Medical Director immediately: provide details of the adverse event and collaborate with the Medical Director to determine an appropriate treatment plan. 3.Notify Leadership: Email the Medical Director, Managing Partner, and Practice Manager with details of the adverse event and the established treatment plan. 4. Document the Clinical Incident in Zenoti: Once the emergent situation has been mitigated, appropriate interventions have been initiated, and the patient is stable, complete the Client Concern within Zenoti. To open and document a Clinical Incident Report in Zenoti, schedule the Follow-Up (Client Concern) service. This service has the Clinical Incident Report form associated with it and is scheduled for 20 minutes to allow adequate time with the patient. 5. Complete a General Encounter Form: Document the patient's full treatment history, the adverse event, interventions performed, and any additional steps taken or recommended to improve the patient's outcome. **Clinical Documentation A Clinical Documentation note must be completed in the patient's chart after every patient interaction related to the adverse event.** ** Practice Manager Policy** Once the Practice Manager has received the email containing the details of the adverse event and treatment plan, the Practice Manager must complete the Adverse Event – PM Follow-Up documentation. https://forms.monday.com/forms/d6ccad3976e32e1b26d8e7e39b6664a2?r=use1 Policy & Procedure All adverse events must be addressed promptly, communicated through the appropriate chain of command, and thoroughly documented to support patient safety, continuity of care, and appropriate follow-up.

Laser Hair Removal Update We have added Melanotan to the Precautions and Warnings section of our Laser Hair Removal SOP. If your patient is currently using the peptide Melanotan, please have them discontinue use for 2 weeks prior to receiving laser hair removal treatment. Thank you for helping us maintain safe and consistent treatment protocols.

Our newest Circle of Excellence interview is live — and this one is exceptional. Clarissa shares exactly what helped her build a million-dollar practice at Destination Aesthetics, including her military background and "multi-modality" approach. These interviews are not just recognition. They are a chance to learn directly from the providers producing extraordinary results across AMP.

The Science of Skin: OBAGI® MagIQ™ and Post Care Bundles Elevate your aesthetic expertise with a scientifically grounded look at MagIQ™ HA Filler and its role in comprehensive skincare, including best practices for post-care bundles to help optimize patient outcomes. Watch the Recording: https://www.brainshark.com/1/player/obagi?pi=zJGzkMjdtznkLTz0&tx=qr

Botox Optimization Initiative: Optimize existing patient treatments by escalating to the appropriate dose for each treatment area, helping patients achieve optimal outcomes. Introduce patients to additional treatment areas, allowing them to experience the full range of benefits that BOTOX can provide. Overall Goal: Increase BOTOX utilization. By optimizing dosing and expanding treatment areas, practices can improve patient satisfaction, which in turn supports stronger patient retention and increases the average number of treatment visits per year. Please review the two resources below to gain a thorough understanding of this initiative and its objectives. https://advancedmedaespartners-my.sharepoint.com/:f:/g/personal/khenegan_weramp_com/IgB7Qm0nz4LZTruUHBWXQU-BAcjxYwXVa-vkpsLlvGPcH8E?e=uF2dwf

As the field of aesthetics continues to evolve, we are committed to regularly updating and expanding our Standard Operating Procedure (SOP) library to ensure it remains current and comprehensive. If you identify an SOP that requires revision or would like to request the development of a new SOP, please submit your request through the #amp-sop Slack channel. https://we-r-amp.enterprise.slack.com/archives/C0B2EUQ3WHX

Don't Let Your CE Allowance Go to Waste! We're officially more than halfway through the year, which means now is the perfect time to make sure you're taking full advantage of your 2026 Continuing Education (CE) Allowance. CE allowance tiers for providers are determined based on the prior year's revenue, while aestheticians receive a standard $500 annual CE allowance. If you haven't planned your training yet, there's still time to invest in your professional development before the year ends. How to Use Your CE Allowance Before booking any training, please complete the following steps: Obtain approval for your desired training from both your Practice Manager and Managing Partner. Complete the 2026 CE Allowance Training Request Form after receiving approval. Once your request is submitted, our team will verify your available CE allowance and send a confirmation email to you, your Managing Partner, and your Practice Manager confirming the request. After all approvals have been finalized, you may register for your training and submit your reimbursement through Paycom. Questions? If you have any questions about your CE allowance or the approval process, please contact Kate Henegan at KHenegan@weramp.com. We're happy to help ensure you make the most of your continuing education benefits!